RENTIERA — Places for a richer tomorrowRENTIERAPLACES FOR A RICHER TOMORROW

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Find answers about your stay, payments, and working with RENTIERA.

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Account & walletNotificationsRENTIERA sends in-app notifications and emails for important events: bookings, payments, refunds, verification decisions, partner application decisions and Invest deal updates.Account & walletUpdating your profileYour name and contact details are kept on your account. A name you type yourself is kept even if you later sign in with Google.Account & walletWallet and withdrawalsYour wallet shows money credited to you, such as Invest settlements. You can request a withdrawal to your bank or e-wallet; a RENTIERA finance staff member reviews and approves it, and you're notified of the decision.Bookings & staysBooking steps1. Open a branch on /stays and pick a room. 2. Choose check-in and check-out (5 nights minimum) and the number of guests. 3. Enter the primary guest's name and contact details. 4. Complete identity verification if asked. 5. Review and accept the stay agreement. 6. Pay. Your booking is confirmed once the payment is confirmed. You can follow every booking from your dashboard at /dashboard.Bookings & staysCancelling a bookingBefore payment: you can cancel a booking yourself while it is held, waiting for your agreement, or waiting for payment. The room is released immediately and nothing is charged. After payment: confirmed bookings are cancelled through RENTIERA support so any refund is handled correctly. Email support@rentiera.app with your booking reference.Bookings & staysCheck-in and check-outYour booking moves from Confirmed to Checked in when the stay starts, then to Checked out and Completed when it ends. Bring the government ID you used for verification. Branch-specific check-in times and house rules are shown in your stay agreement and on the branch page.Bookings & staysHow stay prices are calculatedPrices are calculated by the system for each night of your stay using the branch's published rates: the weekday 24-hour rate for weekday nights and the weekend 24-hour rate for weekend nights. The total is shown before you book. Some branches also publish 12-hour rates; extended stays use 24-hour rates. Prices are in Philippine pesos (PHP). RIA and staff cannot invent or change a price — the quote from the system is the price.Bookings & staysMinimum stayEvery RENTIERA stay is a minimum of 5 nights. Stays longer than 365 nights need a direct agreement. Check-in cannot be in the past, and each room has a maximum number of guests shown on the branch page.Bookings & staysRoom holdsWhen you start a booking, one unit of the room is held for every night of your stay for 15 minutes so no one else can take it while you finish. If the booking is not completed in time, the hold is released automatically and the room becomes available again. You can start a new booking at any time.Bookings & staysWhat happens if a hold expiresIf the 15-minute hold ends before payment, the booking expires and the room is released. Nothing is charged for an expired hold. Start the booking again — the price and availability are checked again at that moment.Getting startedCities and regions coveredRENTIERA lists branches in Luzon (including Metro Manila), Visayas and Mindanao. Browse by region at /stays/region/luzon, /stays/region/visayas and /stays/region/mindanao, or by city at /stays/in/<city>, for example /stays/in/quezon-city. You can also search by typing a city, area or branch name on /stays.Getting startedCreating an accountGo to /auth and choose Create account. Enter your name, email and a password, or use Continue with Google. If you sign up with email, confirm your address from the email we send, then sign in. One account covers stays, identity verification, partner applications and Invest.Getting startedHow RENTIERA works1. Search: find a branch by city, region or name at /stays. 2. Choose a room and dates: stays are a minimum of 5 nights. The price is calculated by the system from the branch's published rates. 3. Hold: the room is held for you for a short time while you finish. 4. Verify: some bookings need identity verification (a government ID reviewed by RENTIERA staff). 5. Agreement: a stay agreement with your dates, rate and house rules is generated for you to accept. 6. Pay: pay online or through the RENTIERA Storefront. The booking is confirmed only when the payment is confirmed by the system. 7. Stay: your booking is tracked from check-in to check-out.Getting startedOur hotel partnersRENTIERA currently lists branches of two verified hotel partners: - Hotel Sogo — branches across Metro Manila and Luzon. - Go Hotels — branches in Luzon, Visayas and Mindanao, including Bacolod, Butuan, Dumaguete, Iloilo, Iligan, Davao (Lanang), Manila, Quezon City, Ortigas, Mandaluyong, Naga, Tuguegarao, Puerto Princesa and Tacloban. Each branch page shows its address, map, photos, room types and rates. Only branches with a verified partner, a map pin and real room prices appear on Stays.Getting startedResetting your passwordOn /auth choose Forgot password and enter your email. If the address has an account, a reset link is emailed to you. Open it and set a new password. Staff accounts use the staff sign-in pages at /admin/auth.Getting startedSigning in with GoogleChoose Continue with Google on the sign-in page. After Google confirms your account you return to the page you were trying to open. Your name, profile photo and verified email are filled in from Google. A name you typed yourself is never replaced. If you already have an email and password account with the same Gmail address, both sign-in methods open the same account.Getting startedWhat is RENTIERARENTIERA is a Philippine platform for extended hotel stays and hotel room investment. Slogan: PLACES FOR A RICHER TOMORROW. Guests book hotel rooms for 5 nights or more at verified partner branches. There is no advance rent, no 2-month deposit and no post-dated checks: you pay for the stay you book. Hotel partners list branches and manage their own room prices. Verified investors can finance a specific hotel room through Invest and receive a share of that room's earnings. Browse stays at /stays. Learn about Invest at /invest.Identity verificationCorrection requestsIf your status is Requires resubmission, open /verification, read the reviewer note, fix or replace the details or documents, and submit again. Your details are locked while they are with a reviewer.Identity verificationHow long does verification take?There is no fixed review time. Every submission is checked by a person on the RENTIERA team, and reviews are handled in the order they arrive. You can follow progress on /verification: - Submitted: received and waiting for a reviewer - Under review: a reviewer is checking it - Approved: you're verified - Requires resubmission: read the reviewer's note, fix the details or files, and submit again - Rejected: the note explains why To avoid delays: - Use an accepted ID (see What IDs are accepted?) - Upload clear, uncropped photos of both sides - Make sure your name and address match your documents You get an in-app notification when the status changes. If it has been a while, contact support@rentiera.app with your account email.Identity verificationHow your documents are protectedVerification and partner documents are stored privately. Viewing a document uses a link that expires after 60 seconds, and every view is recorded in an audit log. Only you and authorised RENTIERA reviewers can open your files. Full bank account numbers are never shown — only the last 4 digits.Identity verificationUploading verification documentsOn /verification you can upload: government ID (front and back), a selfie holding your ID, proof of address, and a lease agreement if you have one. Files must be PDF, JPG or PNG and 15 MB or smaller. Files go straight to private storage. They are never public.Identity verificationVerification statuses- Not started: nothing submitted. - Submitted: received and queued for review. - Under review: a reviewer is checking it. - Approved: a reviewer approved your details. - Requires resubmission: a reviewer needs corrected or clearer information. - Rejected: the submission could not be approved; see the reviewer note. - Expired: needs to be renewed. There is no fixed review time; you're notified when the status changes.Identity verificationWhat IDs are accepted?We accept one valid government-issued photo ID: - Philippine passport - Driver's licence - UMID - Postal ID - Another government-issued photo ID What to upload on /verification: - The front and back of the ID - A selfie holding the same ID - Proof of address (and a lease agreement, if you have one) File rules: PDF, JPG or PNG, up to 15 MB each. Photos must be clear, uncropped and readable. Enter your legal name exactly as it appears on the ID, and make sure your address matches your proof of address. Expired IDs may be sent back with a request to resubmit.Identity verificationWhy we verify identityIdentity verification protects guests, hotels and investors. Some bookings and all Invest activity require approved verification. Every submission is reviewed by RENTIERA staff — no result is ever shown before a reviewer decides.InvestFunding the escrowAfter a contract is created you fund the escrow through PayMongo checkout or the RENTIERA Storefront (manually verified). Funding is confirmed by the system, then the advance is released to the hotel and the room is assigned.InvestHow an Invest contract is formedWhen a proposal is accepted, the contract is built from that exact round. Platform rates at that moment are copied into the contract and do not change later. The contract starts as Pending funds until the escrow is funded.InvestHow does the investor room-rate discount work?When you post a quotation you can ask for a discount on the room's published nightly rate, from 0% to 50%. Example: 20% off a PHP 2,280 room gives you a rate of PHP 1,824, so a PHP 40,000 advance covers about 21 room nights instead of 17. Hotels see your discount in their quotation feed. A higher discount covers more nights but fewer hotels may agree. Either side can change the discount in a counter-offer in the Deal Room, and the contract keeps the discount both sides accepted. The discount is a request, not a promise, until both sides accept.InvestHow Invest worksInvest lets a verified investor finance a specific hotel room and receive a share of that room's earnings. 1. Publish a quotation: the amount you want to invest and your preferred terms. 2. Hotels send offers for a specific room. 3. Negotiate in a deal room until one side accepts the other's latest proposal. 4. A contract is created with the agreed terms. 5. Fund the escrow. 6. The room is assigned and its daily revenue is logged. 7. Settlements are paid to your wallet. Returns can vary and can be lower than estimated, or zero. Terms are subject to legal review.InvestInvest fees and reserveCurrent rates (copied into each contract when it is formed): - Platform fee: 8% of the room's daily gross revenue. - Hotel commission: 3% of the advance. - Escrow reserve: 10% of the advance, held until settlement. - Transaction fee: ₱0. Example for a ₱40,000 advance: ₱34,800 goes to the hotel at the start, ₱4,000 is held as reserve, ₱1,200 is the commission.InvestInvest risksRoom earnings depend on occupancy, prices and hotel operations, which can change. Returns can vary and can be lower than estimated, or zero. Read your contract carefully and only invest an amount you can afford to have tied up for the contract term. RENTIERA does not give financial advice.InvestInvestment quotationsA quotation is your request to invest a stated amount. It stays open to hotel offers for 48 hours, then expires. You can cancel an open quotation at any time before a contract is formed.InvestOffers and counter-offers in the deal roomWhen a hotel sends an offer, a deal room opens. Each side can counter with new terms; every round is saved and cannot be edited. A deal closes only when the side that did not make the latest proposal accepts it. Each round has a 72-hour deadline. RENTIERA staff can post messages, pause or end a deal room, but cannot change terms or accept for either side.InvestRevenue logs and settlementThe hotel logs the room's daily revenue. Your share is calculated from the contract terms and paid to your RENTIERA wallet at settlement. You can follow revenue logs and settlements in your Invest portfolio.InvestVariable and floor modelsVariable: your share follows the room's actual earnings after fees. Floor: a contractual minimum (by default 80% of the advance) backed by the hotel reserve, with earnings above the advance split 70% investor / 30% hotel. Returns can vary and can be lower than estimated, or zero. Terms are subject to legal review.InvestVerification required for InvestYou need approved identity verification before you can publish a quotation, send or accept offers, or fund a contract. Start at /verification.InvestWhat does RENTIERA protection cover?Covered: money paid into RENTIERA escrow for a contract made in the Deal Room; guest payments made through RENTIERA checkout or the official RENTIERA QR code; hotel advances released by RENTIERA; payments a hotel failed to send, which RENTIERA follows up and settles under the contract, using the hotel reserve where the contract allows; refunds for cancelled or failed transactions under the booking or contract terms. Not covered: side agreements or promises made outside RENTIERA; money sent directly between investors, guests and hotels; payments to any QR code, bank account or person other than RENTIERA official channels; earnings lower than hoped because of real occupancy. RENTIERA does not promise investment returns. Any contractual minimum is backed by the hotel reserve, not by RENTIERA. Subject to legal review.InvestWhy must I negotiate only inside RENTIERA?RENTIERA is the middleman between investors, hotel owners and guests. We charge a fee on each transaction, and in return we hold funds in escrow, keep a permanent record of every offer, message and payment, and handle disputes, unremitted payments and refunds under the contract terms. We can only protect what happens inside the system. If you negotiate, sign or pay by phone, chat app, cash or direct bank transfer, there is no escrow, no reserve and no record, so RENTIERA cannot recover or refund that money. Deals made outside RENTIERA are not covered. To keep both sides protected, the Deal Room blocks phone numbers, emails, outside links and chat-app names. Investors and hotels agree to these platform protection rules before their first quotation or negotiation. Terms are subject to legal review.Partners & owner portalBecoming a partnerHotels and property operators apply at /partner/apply. A RENTIERA reviewer verifies every application before anything is listed. Required documents: SEC or DTI registration, BIR Form 2303, Mayor's or business permit, an ID of the authorised signatory, and bank proof. DOT accreditation is optional.Partners & owner portalLarge price change confirmationsIf you change a room price by a large amount, the portal asks you to confirm before saving. This protects against typing mistakes. Confirmed changes apply immediately and are recorded in your price history.Partners & owner portalManaging branches and room pricesVerified partners manage their own branches from the Partner portal without waiting for staff approval: branch details, room prices (weekday and weekend, 12-hour and 24-hour), number of units, and whether a room is offered. Prices must be between ₱100 and ₱10,000,000, or 0 for "not offered". Every change is recorded with a history you can view.Partners & owner portalPartner review statuses- Draft: not submitted yet. - Pending review: a reviewer is checking it. - Requires resubmission: something needs fixing — see the note. - Verified: approved; your Partner portal opens. - Rejected or Suspended: not active. Track it at /merchant/application.Partners & owner portalThe partner application stepsThe application has seven steps: business details, address, contact, authorised representative, portfolio (categories, number of properties and rooms), settlement bank details, and documents. Your answers save automatically as you go. RIA can help fill in the text fields one question at a time; bank numbers and documents are entered only in the form.Partners & owner portalWhen a branch goes liveA branch appears on Stays automatically when: the partner is verified, the branch has a map pin, and at least one active room has a price and at least 1 unit. Branches hidden by staff (suspended or archived) are never re-listed automatically.Payments & pricingDiscounts and price requestsRENTIERA does not offer discounts unless the system returns one. If you ask RIA for a lower price, RIA can show cheaper alternatives (other rooms, dates or branches) and, if you are signed in, send a negotiation request that the system evaluates against the hotel's rules. RIA never promises a discount the system did not return. Other requests are passed to the RENTIERA team.Payments & pricingDo you require advance rent or deposits?No. RENTIERA stays have no advance rent, no 2-month deposit and no post-dated checks (PDC). You pay for the stay you book, at the price shown before you book.Payments & pricingHow long payment confirmation takesOnline checkout payments are usually confirmed within moments of completing payment. Storefront payments are confirmed after a staff member verifies them, so they take longer. You get a notification and email when your payment is confirmed.Payments & pricingMatching your payment referenceEvery booking has a reference number. When you pay through the Storefront, enter that exact reference and the exact amount shown. Payments that don't match the amount or reference cannot be confirmed automatically and are checked by staff.Payments & pricingPayment methodsGuests pay through PayMongo: - Online checkout — card, GCash or Maya where enabled. Confirmation is automatic. - RENTIERA Storefront — a manual payment option. A RENTIERA staff member checks that the exact amount and reference match before confirming. A booking is confirmed only when the system confirms the payment — never by the browser alone.Payments & pricingReceipts and recordsEvery confirmed payment is recorded in RENTIERA's ledger, which cannot be edited after the fact. Your booking page and dashboard show the booking reference, amount and payment status. Ask support if you need a copy of a payment record.Payments & pricingRefunds and partial refundsRefunds are handled by RENTIERA staff, never automatically by RIA. A refund can be full or partial depending on your booking and stay agreement. Your booking then shows Refunded or Partially refunded and you receive a notification. To request one, email support@rentiera.app with your booking reference and reason.Support, privacy & legalContacting supportEmail support@rentiera.app, use the contact form on the Home or Help page, or ask RIA to pass your request to the team. Include your booking, application or contract reference so we can help faster.Support, privacy & legalData securityPayments, bookings and Invest money movements run only on the server and are recorded in an audit log. Full bank account numbers are kept in a protected vault and never shown in full. Staff positions (support, operations, finance) only see and do what their role allows.Support, privacy & legalHow do refunds and disputes work?1. Report it: open the booking or deal and contact RENTIERA Support. Everything is already on record. 2. We review: staff check the contract, escrow ledger, revenue logs and Deal Room history. 3. Funds stay safe: money in escrow or reserve is held while the case is reviewed. 4. We settle: RENTIERA refunds or pays out under the booking or contract terms and records the result. This applies only to bookings, deals and payments made inside RENTIERA. There is no fixed resolution time; complex cases take longer.Support, privacy & legalPrivacy summaryRENTIERA collects only what's needed to run stays, verification, partnerships and Invest. Documents are stored privately and opened only through short-lived, recorded links. RENTIERA does not sell your personal information. Read the full policy at /privacy-policy.Support, privacy & legalSupport response timesSupport requests are answered by email from the RENTIERA team. There is no guaranteed response time; urgent payment or booking issues are prioritised. You'll receive a reference number when you use the contact form.Support, privacy & legalTerms summaryUsing RENTIERA means accepting the Terms of Service: stays are a minimum of 5 nights, prices come from the system, bookings are confirmed only after payment confirmation, and Invest terms are set in each contract. Read the full terms at /terms-of-service.Support, privacy & legalUsing RIA, the RENTIERA assistantRIA answers questions, finds stays and prices, checks your own bookings and partner application, and helps with price requests. Sign in to chat with RIA. RIA cannot move money, confirm payments or bookings, approve verification or partner applications, or change prices. When it can't answer, it offers to pass your question to the RENTIERA team.

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